Returns

We want every customer to be completely satisfied with their purchase. If you wish to return merchandise, please do so within 30 days and use our FedEx Return Shipping Label program. A $13 return fee will be taken when your purchase is returned. Oversize items that require special handling will incur an additional charge. Please call customer service if you have any questions about our return policy. Refunds are credited to the original form of payment. Personalized items are not returnable.

If your purchase was damaged in transit or is defective, or you received the wrong item or experienced other problems, please contact customer service at 866-469-0118 or staff@charlestongardens.com. We'll do our best to make things right.

If you wish to return your purchase using your own carrier, please carefully repack and insure. We are not able to provide refunds for items lost in the mail or damaged in transit. All returns should be sent to:

Charleston Gardens - 229
NFS
5208 Stilwell Street
Kansas City, MO 64120


Click here to begin your return: FedEx


Thank you for shopping with us.