RETURNS

We want every customer to be completely satisfied with their purchase. If you wish to return merchandise, please complete the form below and we will email you a prepaid FedEx return label.

A $13 return fee will be deducted from your refund. Oversize items that require special handling will incur an additional charge. Refunds are credited to the original form of payment. Personalized items are not returnable.

If your purchase was damaged in transit or is defective, or you received the wrong item or experienced other problems, please contact customer service at 866-469-0118 or staff@charlestongardens.com. We will do our best to make things right.

* Red asterisks denote all required fields in order to receive your request.


Name *
Email Address *
Order Number
Phone Number *
Reason for Return
   Send Request