Our Story

Charleston Gardens® opened its doors at 61 Queen Street, Charleston, SC on December 4, 1994. Our store soon garnered the support of Charlestonians and visitors alike. Our mail order business began with a 12-page holiday catalog in late 1995; our web site debuted in April 1998. Benefiting from the excellent economic environment of the 90s, all three segments of the business--retail, catalog, and web--grew rapidly. Today, the majority of our customers--who appreciate the Southern lifestyle represented by Charleston Gardens®--live outside the South.

Our Catalog Outlet opened in early 2003 offering samples, overstocks and slightly blemished merchandise. In 2009, we closed the outlet store, as we expanded the clearance section of our website.

The Charleston Gardens® staff consists of individuals who share a commitment to excellence in customer service and merchandising and who enjoy working in a fast-paced entrepreneurial setting.

If you have questions about our company and its policies, employment opportunities, or anything else for that matter, send an e-mail to the founder/president at LeedaMarting@CharlestonGardens.com


Return Policy

Our guarantee assures that a customer can return a purchase within 90 days for any reason (less shipping and handling fee).

When gift recipients refuse a gift, we provide a refund for the merchandise to the gift giver, less the return freight as well as the outbound shipping and handling fee. When furniture gifts are refused, a restock fee may apply since finishes and fabrics are normally designated.

If you wish to return a selection for refund or exchange, please be sure to carefully re-pack the merchandise and insure your package. We are not able to provide refunds for merchandise lost in the mail or damaged in transit. All returns should be sent to:

Charleston Gardens®
NFS
105 Commerce Drive
Aston, PA 19014

Privacy

Charleston Gardens® is committed to respecting your privacy and your need for appropriate protection of such information as your name, address, telephone number, etc. If you do not wish to receive mail or other solicitations from us, or if you do not want us to rent or exchange information about you with other marketers, please notify us by e-mail (staff@charlestongardens.com), phone (877-422-9688) or mail to Customer Service, Charleston Gardens®, 183 Madison Avenue, Suite 1415, New York, NY 10016.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Charleston Gardens® only uses a cookie so that we can auto-detect a returning user to the site. Cookies are not used to let users auto-login in any way. Once the user closes their browser, the cookie simply terminates.

We guarantee shopping at Charleston Gardens is safe. We employ SSL (Secure Socket Layer) encryption to ensure the security of your information

Contact Information

Charleston Gardens®
183 Madison Avenue, Suite 1415
New York, NY 10016
E-mail: staff@charlestongardens.com
(877) 422-9688; (646) 560-5244
(800) 532-5140 Fax

Our Guarantee
If for any reason a selection does not suit you, please return it within 90 days of purchase.
We will exchange it or issue a refund (excluding shipping and handling fees).
After 90 days, we will replace the item, if defective.